Step by step instructions on how to register an account on our e-shop.
This video shows you how to place an order online, from choosing your item, to the checkout stage.
This video shows you step by step, how to select “delivery to my address” or “self-collection” at our office.
Once payment is made on our e-shop gateway, by PayPal or credit card, a notification email will be sent, and you will be updated once the goods are ready.
This video shows you what you need to do, if the item you’re searching for is out of stock.
This video shows you how to choose cake boxes. From size, to shape, to type.
This video shows you how to measure out your items, compact them, and then choose a suitable box from our e-shop: shop.dillicpackaging.com
This video shows you the payment methods accepted on our e-shop, shop.dillicpackaging.com
In this video, we show you how to draw, prepare texts, do outlines, bounding boxes, clipping masks, and placing photos.
Best practices includes formats to prepare to make it easy for printers to print.
Check out our video for the criteria and things you need to know about our refund and exchange policy.
We accept payment via PayPal, Visa and Mastercard.
No. You can pay through MasterCard or Visa through Paypal without signing up for a Paypal account.
No. Shipment is within Singapore only.
Singapore : Shipment will be free for orders above $250 (before GST). Otherwise, a $15 delivery charge applies for orders below $250 (before GST).
Singapore : 2 to 3 business days.
We pack and ship out your orders one working day after receiving order. All orders are packed and shipped from our office. Our office operates from Monday to Friday, 10am - 5pm Singapore time. All orders require signature. Please ensure that there is someone who can sign for the receipt of order at the specified delivery address. We will not release goods without the presence of a receivor.
If you opt for self collection, your orders will be available for collection after 2pm the next day. Our collection timing is between 10am to 5pm from Monday to Friday. Avoid lunch time between 12.30pm to 1.30pm.
You will be notified by email when your order is processed. You will be notified on the date of delivery. Delivery timing will be between 10am to 5.30pm from Monday to Friday & 9am to 12.30pm on Saturday. There will not be any delivery on Sundays and Public Holidays. Customers will not be allowed to specify delivery timing.
Please call our office hotline and quote your order number if you are not available to receive the goods on the specified date.
You are not able to alter your purchase once it is enter into our system upon order confirmation. However, you can email us at email@example.com to request for changes. If your order has not been processed, we will make the necessary changes for you.
As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.
Yes. We welcome your suggestions and feedbacks We will work on them to bring you better service and products. We are grateful to all who have taken the time out to give us feedbacks and suggestions as this have aided our brand in its growth.
You can email us at firstname.lastname@example.org or email@example.com and we will answer all your questions or enquires. Alternatively. You can reach us at 6493 2496 from Monday - Friday : 9am - 5pm (Avoid calling during lunch hours 12.30 - 1.30pm).