How to register an account on shop.dillicpackaging.com

Step by step instructions on how to register an account on our e-shop.



How to make an order on shop.dillicpackaging.com

This video shows you how to place an order online, from choosing your item, to the checkout stage.



How to select “Delivery to my address” or “Self-collection”

This video shows you step by step, how to select “delivery to my address” or “self-collection” at our office.



How will I know if my order has been processed.

Once payment is made on our e-shop gateway, by PayPal or credit card, a notification email will be sent, and you will be updated once the goods are ready.



What to do if item is out of stock?

This video shows you what you need to do, if the item you’re searching for is out of stock.



How to choose plain cake box sizes and paper types from shop.dillicpackaging.com?

This video shows you how to choose cake boxes. From size, to shape, to type.



How to measure, then package, your product?

This video shows you how to measure out your items, compact them, and then choose a suitable box from our e-shop: shop.dillicpackaging.com



Your print is wrong and it's your fault?



Modes of payment and payment methods?

This video shows you the payment methods accepted on our e-shop, shop.dillicpackaging.com



How to prepare artwork for print using Adobe Illustrator?

In this video, we show you how to draw, prepare texts, do outlines, bounding boxes, clipping masks, and placing photos.

Best practices includes formats to prepare to make it easy for printers to print.



Refund & Exchange policy

Check out our video for the criteria and things you need to know about our refund and exchange policy.



How to prepare artwork for printing using Adobe Illustrator



How to increase your business sales



What payment method do you accept?

We accept payment via PayPal, Visa and Mastercard.


Do I need a PayPal account in order to purchase items?

No. You can pay through MasterCard or Visa through Paypal without signing up for a Paypal account.


Do you ship worldwide?

No. Shipment is within Singapore only.


How much is shipping cost?

Singapore : Shipment will be free for orders above $250 (before GST). Otherwise, a $15 delivery charge applies for orders below $250 (before GST).


How many days will shipping take?

Singapore : 2 to 3 business days.


When do you pack and ship my order?

We pack and ship out your orders one working day after receiving order. All orders are packed and shipped from our office. Our office operates from Monday to Friday, 10am - 5pm Singapore time. All orders require signature. Please ensure that there is someone who can sign for the receipt of order at the specified delivery address. We will not release goods without the presence of a receivor. 

If you opt for self collection, your orders will be available for collection after 2pm the next day. Our collection timing is between 10am to 5pm from Monday to Friday. Avoid lunch time between 12.30pm to 1.30pm. 


Am I able to track my order?

You will be notified by email when your order is processed. You will be notified on the date of delivery. Delivery timing will be between 10am to 5.30pm from Monday to Friday & 9am to 12.30pm on Saturday. There will not be any delivery on Sundays and Public Holidays. Customers will not be allowed to specify delivery timing. 

Please call our office hotline and quote your order number if you are not available to receive the goods on the specified date. 


How can I make changes to my order after order confirmation?

You are not able to alter your purchase once it is enter into our system upon order confirmation. However, you can email us at support@dillicpackaging.com to request for changes. If your order has not been processed, we will make the necessary changes for you.


Can I cancel my order after confirmation?

As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.


Can I suggest for improvement in your products or website?

Yes. We welcome your suggestions and feedbacks We will work on them to bring you better service and products. We are grateful to all who have taken the time out to give us feedbacks and suggestions as this have aided our brand in its growth.


What can I do if my question isn't included above?

You can email us at support@dillicpackaging.com or enquiry@dillicpackaging.com and we will answer all your questions or enquires. Alternatively. You can reach us at 6493 2496 from Monday - Friday : 9am - 5pm (Avoid calling during lunch hours 12.30 - 1.30pm).